Contact Center for Agents
Video tutorials
Whether you're new or need a refresher, get up to speed fast with this video playlist.
Better together
Get help without having to navigate away from your screen—just click the Webex logo from the header when you’re using Agent Desktop.
Achieve more with AI Assistant
Let AI Assistant lighten your workload. These features must be enabled by your administrator.
Virtual agent summary
Review AI Agent summaries so you can resolve calls without repetition.
Dropped call summary
If a call drops, you'll get a summary to easily pick up where you left off.
Wellbeing reminders
Receive automatic reminders to take breaks when you need it most.
Crush your goals
Step up your game by reviewing your customer interactions and performance reports. Look for opportunities to improve by analyzing your total handled time, wrap-up time, and queue activity.
